India Post — speed post from india post delhi janakpuri b-1 s. o item booked

Address: 796009

We have not received our item and after tracking the consignment no from www.indiapost.gov.in they have not dispatched the item fron nsh new delhi and i need explanation for this issues and please explain the meaning of speed post policy in india post. If my queries is not solved within 2 working day i will go to the higher authorities for opposing the nsh new delhi staff i/c.