[Resolved] India Post — Speed Post Letter not delivered

cabharat5890

from Ahmedabad, Gujarat

Sep 9, 2016

Address: Gurgaon, Haryana, 122001

Website: www.indiapost.gov.in

I had booked a speed post at PALDI S.O. (AHMEDABAD)-380007, dated 26.08.2016 reference transaction no is. EG[protected]IN. It was to be delivered to Mr Praveen Kumar, Indusind Bank Limited, Seva tower, 3rd Floor Block C, Plot No.19, Sector 18, Gurgaon - 122001.

I am trying to trace the letter since last week, status on site is showing as Article delivered on 29/08/2016 15:54:00 by Palam Road S.O PO

But as i had inquired into the bank, till date the letter is not received by them.

I had tried to contact at Palam Road S.O. Post office over phone and in person through my friend, but to my disappointment they are very rude, unprofessional, having no status update except given on site 'which is delivered on 29/08/2016 15:54:00 by Palam Road S.O PO. I had also discussed to the postman by response was same. They are not able to give any proof of delivery even.

My speed post was containing Demand Draft and a Cheque in the favour of Indusind Bank against foreclosure of my personal loan. Till the date it is not delivered, i have to bear interest cost., hence i request you to please look into the matter on urgent and resolve at the earliest or arrange proof of delivery.

Regards
Bharat Khatri
+91-[protected]

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Aug 7, 2021

Complaint marked as Resolved

India Post customer support has been notified about the posted complaint.

Sep 09, 2016

Updated by cabharat5890 Dear Sirs,
I had booked a speed post at PALDI S.O. (AHMEDABAD)-380007, dated 26.08.2016 reference transaction no is. EG[protected]IN. It was to be delivered to Mr Praveen Kumar, Indusind Bank Limited, Seva tower, 3rd Floor Block C, Plot No.19, Sector 18, Gurgaon - 122001.
I am trying to trace the letter since last week, status on site is showing as Article delivered on 29/08/2016 15:54:00 by Palam Road S.O PO
But as i had inquired into the bank, till date the letter is not received by them.
I had tried to contact at Palam Road S.O. Post office over phone and in person through my friend, but to my disappointment they are very rude, unprofessional, having no status update except given on site 'which is delivered on 29/08/2016 15:54:00 by Palam Road S.O PO. I had also discussed to the postman but response was same. They are not able to give any proof of delivery even.
My speed post was containing Demand Draft and a Cheque in the favour of Indusind Bank against foreclosure of my personal loan. Till the date it is not delivered, i have to bear interest cost., hence i request you to please assign someone to look into the matter on urgent and resolve

Regards
bharat khatri

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Comments

IndusInd Bank Customer Care

from Mumbai, Maharashtra

Sep 14, 2016

Dear Mr. Khatri,

Greetings from IndusInd Bank.

This is with reference to our telephonic conversation dated September 14, 2016, regarding the Demand Draft (DD).

At the outset we apologise for the inconvenience caused to you.

We wish to inform you that we are currently coordinating with the respective unit and will revert to you very shortly.

Please feel free to contact us at [protected]@indusind.com for any further assistance.

Thanks,
Team IndusInd Bank

cabharat5890's [Complaint's author] reply, Sep 14, 2016

I had shared you trail mail with Indusind Bank on subjected matter, which is stand unresolved as of now...

Thanks

Regards
Bharat Khatri
[email protected]

cabharat5890's [Complaint's author] reply, Sep 16, 2016

There is further status update on query, i wish to further share detail of POD as provided by India Post..
https://twitter.com/pmggurgaon/status/776301192011997184

cabharat5890's [Complaint's author] reply, Sep 17, 2016

You may also check status of grievance posted at http://pgportal.gov.in

My grievance was register with ref - DPOST/E/2016/11091

Regards

cabharat5890's [Complaint's author] reply, Sep 19, 2016

No reply on mails shared...no call back ...no solution. Thinking how tough it is becoming to foreclose a simple personal loan account.

cabharat5890's [Complaint's author] reply, Sep 26, 2016

Again lot of mail n reminder doesn't seems to be enough to get the solution.

I am sorry to say but now i am having worst experience of life while dealing with Indusind bank.

I am sure enough that i will not get any kind of fair solution, so better tell me how much amount Indusind bank need to close my PL account.

Regards

cabharat5890's [Complaint's author] reply, Sep 28, 2016

Hi Gauri,

You and your team of Indusind Bank is doing thank less job by making your customer tired of following you. It's around one month of continuous follow up n bank is unable to give solution of my issue.

I remember you always insisting me to contact through mail because i believe you are so cautious about banks social image that's why you contact me within minutes of my posts at social networking sites, otherwise all my mails are going in deaf ears.

Definitely this worst experience will lead me to refrain myself for all possible future business with your bank as well as no recommendation to any one.

cabharat5890's [Complaint's author] reply, Oct 3, 2016

Every time you guys are failing with your words...you was supposed to revert by last friday/saturday

cabharat5890's [Complaint's author] reply, Oct 7, 2016

Your revert is being awaited on refund of excess payment of interest and no due certificate...

Regards
Bharat Khatri
+91-9899377274