India Post — speed. post packet not yet received

Website: India speed.post

Sir i have dispatched speed post on 20 july 2017with number[protected]in to brampton canada. It has already 18 days passed. Is this the right way that i india post is working? It a is only harrasing it's clients. Sir packet contains medicine. And it is very urgent to deliver that medicine bcos due to non delivery of speed post patient will suffer. Please help and make its delivery as early as possibl. Sir i shall be very much thankful to you