India Post — Torn parcel received

Address: 400094

Website: www.indiapost.gov.in

I received a Parcel from Hull, Yorkshire and was so disappointed to see it all torn. The items inside the parcel have been stolen and only the letter is received because it was double packed or else i would have lost it too.
This is extremely saddening as letters are sent with so much love and this is what the dept does.
I don't understand where and how the letter gets torn and I need an explanation for it. Someone has taken a lot of efforts to make it and send the parcel and we've paid a good amount for it. It is the responsibility of India post to see that the parcels get delivered on time and in a GOOD condition. VERY VERY DISAPPOINTING. I hope This does not happen in the future but The dept owes me an explanation.