IndiaBulls — 3 months moratorium

Address: DELHI

Last month i. E. March 30th of 2020 i received a message from indiabulls if i will be taking the moratorium as mentioned by rbi during this covid pandemic, i responded saying yes and filled in the details as requested and submitted the form, the following month i. E april 5th i receive a message from my bank saying ecs debit is failed due to insufficient fund, even after agreeing to take the 3 months moratorium, indiabulls has not adhered to rbi rules and submitted the ecs cheque because of which i have been charged 300 rs from my bank, india bulls called me later when i sent a mail regarding the same and tried to explain that opting for moratorium is not the best option and i should pay the emi, i’m a freelancer by profession and i do not have any other source of income currently. Kindly look into this matter