[Resolved]  IndiaBulls — Amount deducted and threatening me for extra amount

Hi everyone,
I have took loan from dhani app( indiabulls) before 6months every month I agreed to deduct a interest amount of Rs350/-only for Rs16950/- in the 6th month I have to pay 16950/- and interest. Every month they will be deducting interest amount through ECS from my account on 5th date my final EMI and principal date was 5th march 2021 but they deducted only 350/- from my account I maintained balance of principal amount and interest also. They didn't deduct principal amount i maintained balance upto 10th date but not deducted until i raise a issue on 11th also there was no bank holidays. They have deducted amount on 15th march of Rs16950/-+200 extra amount.They are not closing and threatening me to pay the principal amount or otherwise they will keep my account as defaulterist in rbi. They are calling me every hour and threatening me I was fully depressed now. I tried calling to customer care but it is not getting connected. I have all my bank statements with me and also have call recordings and messages which they deducted I said the same but still they are not listening and annoying me.
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Aug 8, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2021
IndiaBulls Customer Care's response
Dear SREEKANTH VEGI

We regret the inconvenience you have faced. We have escalated your remarks to the concerned team and will soon get in touch to assist you better with your issue.

Regards,
Team-Dhani.
Verified Support
Mar 30, 2021
IndiaBulls Customer Care's response
Dear SREEKANTH VEGI

Please be assured that our team is already working on your concern and will provide you with an update soon.
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