IndiaBulls — deferment option not given/considered even after following all required processes. ibhfl is in fault

Dear Indian consumer Complaints Team,

This is regarding, Deferment request not considered against Lan no: HHLKAL00178708..(Uday khamkar - [protected])

I am Uday khamkar from Thane, Mumbai.
I have taken housing loan from IBHFL in 2013. Till the time, I am giving my monthly EMI if Rs. 15179 on timely basis without fail.

My loan account number is HHLKAL00178708

I had applied for deferment option through Online process of IndiaBulls web page on dated 30th March 2020. Even I had sent multiple communication email to avoid dedication of EMI for next two months but my deferment request has not considered by IBHFL.

Even following the process towards deferment option today India bulls deducted EMI for the month of April 20. As I already written that I have limited fund and i am facing salary issue due to some technical issues with new company where I joined in March 20 ( March 20 EMI paid with available saving balance).

It's IBHFL fault as even after so many reminders and e-mail communication, your team failed to update my application towards deferment option and today EMI of Rs. 15179 has been deducted from my account and now I have Rs. 4195 balance in my account. How should I manage my expenses now? Please do the needful.

I never expect such kind of ignorance from IndiaBulls.

I request to IBHFL to please arrange to refund deducted EMI amount of rs. 15179 to my linked account ASAP. Els it's very difficult for me to manage my regular expenses for this month as I am the only earning person in my family.

Any issues please call me...

Regards,
Uday khamkar
[protected]