Submit a Complaint
Loans
IndiaBulls

[Resolved]  IndiaBulls — dhani cash deducted without permission

Address: Pune

Hi team,

I'm kiran shinde having personal loan with indiabulls dhani app. They have given us a facility so called dhani games to earn cash and reduce the emi, which i have used and also earned cash in thousands of rupees. But as per their guidelines they did not converted that cash into my dhani wallet (Even though i have paid the emi's on time).in fact they have deducted that dhani cash without informing me. I have tried to contact them but their team is not available to support by giving lockdown's reason. Please help because i have spent more that 3 months time on it just to play games.
Was this information helpful?
No (0)
Yes (10)
Aug 9, 2021
Complaint marked as Resolved 
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2020
IndiaBulls Customer Care's response Dear Kiran Shinde Patil,

We are sorry that you feel this way. We would like to get this checked. Kindly help us with your contact number so that we can help you in a better way.
 
9 Comments

Related IndiaBulls reviews

[Resolved]IndiaBulls - Cosmos 3B-1003- Indiabulls Park Panvel[Resolved]IndiaBulls - Fraudulent use of my kyc1[Resolved]IndiaBulls - Regarding delay of order no EP8508318[Resolved]IndiaBulls - Regarding for Relieving letter2[Resolved]IndiaBulls - Relieving get get and experience letter
View all 2694 IndiaBulls Reviews

Comments

Even I got the same problem I have my first due on 5 th of September I got a message like this, Your Dhani Cash has been debited by Rs. 3448.0 for non realization of EMI payment. Avl Bal Wallet:Rs.8, Dhani Cash:Rs.307. Today the date is 1st September how can my money be deducted without any information still my due is showing Rs. 0.00. Here is my registered mobile number [protected]. I called to customer service many time they are not responding I have tried more than 10 times
Reply
Hi, I am Umesh Wakalekar from Maharashtra Nashik. Same incident happened with me. Dhani team has deducted my 590 Dhani cash without any information. Rather my credit line EMI has to be started from Dec 2020. No contact and support from dhani team. Please help to resolve the issue.
Reply
Dhani team deducted 590 Dhani cash without any information.

Register mobile numbe - [protected]
Reply
IndiaBulls Customer Care's response, Oct 27, 2020
Verified Support
Dear Customer,

Our team tried to contact you but could't get through. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.
I'm Jalindar b not having any loan in dhani cash . once i just downloaded the app to see the app functions from that day onwards without my permission money is been debited from my bank account and I'm not able to contact your customer support service so pls check the details or u can contact me
Reply
IndiaBulls Customer Care's response, Nov 28, 2020
Verified Support
Dear Customer,

Request you to share your contact number and we shall get in touch with you at the earliest.
Hi I am Sushant Langu & my Dhani cash was debited on 23rd Jan 2021 without my permission & reason stated was against Non realisation of EMI payment.
My Interest repayment schedule will start from 5th Feb & total principal amount has to be paid with my last Instalment which is on 5th Jan 2022 as per Dhani repayment schedule
There is no such EMI & for the same I have also shared mail with Dhani customer care .
I called Dhani customer care also but couldn’t get any satisfactory resolution.

Reply
Money was not transferred to my account
Reply
IndiaBulls Customer Care's response, May 10, 2021
Verified Support
Hi Harsha,

We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
My wallet money is not transferred to my bank account
Reply
Hi I'm Kapil Mehta & My wallet amount of Rs. 1195/- was debited on 26-Apr-21 without any intimation.

I want to talk regarding this. Pls call

Reply
IndiaBulls Customer Care's response, May 13, 2021
Verified Support
Dear Sifu Kapil,

We regret the inconvenience you have faced. Request you to share your contact number via private message / DM and we shall get in touch with you at the earliest.
Hi Dhani Team,

I am having the same issue, without any information amount is getting deducted from my account, it’s reflecting as NACH -DR -DHANI -LOANS -SER -LTD and cc team is not responding.
This is just not acceptable
Reply
IndiaBulls Customer Care's response, Jun 22, 2021
Verified Support
Dear Customer,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Regards,
Team Dhani.

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiaBulls
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2694
    Pending
    273
    Resolved
    1513
    View all 2694 IndiaBulls reviews & complaints
    IndiaBulls Phone
    +91 12 4668 2810
    +91 12 4668 2812
    +91 12 4668 2851
    IndiaBulls Address
    Indiabulls House, 448-451, Udyog Vihar, Phase-V, Gurgaon, Haryana, India - 122001
    View all IndiaBulls contact information