IndiaBulls — DHANI loan foreclosure

Foreclosure of loan - PL22292741

I made a foreclosure amount of Rs: 6632.98 on October 14th 2020 as advised by the collections agent who was on call with me while I made this payment.

Since then I have never received a foreclosure email when I was told it would be sent within 30min on that same day. I have sent multiple emails to the [protected]@dhani.com asking for a foreclosure as I have made the payment and I have shared all required proofs of payments as well. It has been almost 6months now and I am still receiving irrelevant responses from the Dhani support team. Worst part is that when I call their customer service number or visit Indiabulls bank, they say Dhani foreclosure support is only through emails and I need to deal with it over emails. I also see that they have been deducting EMIs post my foreclosure of loan and now they say I have some due that needs to be cleared. I don't understand why I have any due when I did a foreclosure of loan with complete pending amount in my loan account plus there are EMIs that are getting deducted post my foreclosure

I see this as their incompetence to do their job effectively. Looking at the way things are going on with me, I also got to know that few others are also facing similar difficulties with their foreclosure in Dhani I regret taking loan from Dhani.

Regards,
Vinay Shankar
[protected]@hotmail.com