IndiaBulls — double emi deduction & incorrect balance loan amount

Address: Mumbai

Hi team,

I have taken loan of 50k from india bulls dhani app, emi deduction date is 5th of every month, also they are giving option to pay the amount manually.

My balance loan amount was showing as 46k something.

Here this time i thought i should pay the emi early. So on 1st may i paid emi manually from the app.

Amount: 2720 (My amount from bank+dhani cash)

I thought it will get settled asap.

But again on 5th may 2020, they debited 2720 from my bank account.

And till now it is not settled in the loan app.

So i complained about the same and asked them to refund my excess amount.

For my surprise, they are giving irrelevant response like we have updated in your app.

So i went and checked it n app.

In the app, even after paying the emi, balance should be reduced. What they did is increased the balance amount from 46k to 47876.53.

And again they are asking me to pay the amount.

What the hell is this.

My expectations:-

Refund my excess amount of rs.2720.
Correct the loan balance amount.
Remove emi pay option.

Loan number: iperpun06978547