IndiaBulls — overdue & cheque bounce issue not solved for more than 80 days

Dear sir/madam,

I have sent many mails regarding my cheque bounce and overdue for my dhani credit line. I haven't get a solution yet from your end. It has happened all because of your staff at coimbatore branch. He misguided me that not to maintain a sufficient balance in my account for the month of june'2020. Because of him only my account got bounced. I send many mails to [protected]@indiabulls.com & [protected]@indiabulls.com. But no solution yet. They have given wrong commitment towards this issue. I kindly request you to please listen and take necessary action against them. If not then i will take this issue further legal action.

Names of the staffs are as follows:
1. Mr. Kamesh - collection executive
Mobile no : [protected]

2. Mr. Suresh - manager.
Mobile no : [protected]

Address : indiabulls ventures private limited, sathy road, ganapathy, coimbatore.

Mr. Kamesh promised me to give me the solution. But everyday he was giving me wrong commitment and not loyal to his work. I was doing a follow up with him for 70 days. No momentum from him. Now he is not picking my call and simply avoiding me. For his mistake i will not be able to pay the particular emi, bounce charges and other. He is blaming other persons. Mr. Suresh also gave me a commitment to waive off the bounce charges as because of their mistakes. Now the staff from coimbatore office said that they are not responsible for dhani credit line and asked to contact customer care. I called cc people couple of times. They are not even understanding my question and didn't provide me the solution. Worst experience ever i faced in my life. He has promised me to get the solution for the past 80days. Now they are trying to escape from this issue. My cibil score is more important for me. Due to your staff mistake i am suffering and losing my cibil score. So kindly enquire the above mentioned persons and revert me back at the earliest.