IndiaCakes.com — Received wrong order and no refund is issued

I have ordered rasmalai cake and roses flower bouquet worth 1400/- but they delivered us some regular cake and 4 flowers. When I called them regarding this they said to raise complaint email, though no response from concerned team. The bakery person who delivered the cale cake said that I have already informed that rasmalai flavor is unavailable, india cakes team said to deliver whatever cake available. He shared screenshot of the chat with India cakes but when we call them about wrong order they said required flavor is not available at your location. When they know prior about this they should have called me about it but they didn’t. That regular cake worths may be 400. No reply from the indiacakes team on this.