[Resolved] Indian Health Organisation — Bad sales experiance and cancellation for plan

gurunathwadikar

Feb 12, 2015

Address: Mumbai City, Maharashtra

I have purchase on 8th Dec 2014 plan health card. Before purchasing your executive give me information about policy &
promice me that all document will receive in 4 to 5 working day & email within 24 hours.But still no receive any
Policy on mail till 16th Dec 2014.After purchase of policy i am asking to sales executive about policy document he is tailing that you will
Receive documents tomorrow &amp; again tomorrow but not received.After sale executive (Vivek Jadhav [protected]) is no picking up my phone this is really bad experience about sale &amp; services.
I was call on IHO customer care and respective executive Umesh 16/12/2014
4:25 PM who told me we are not able to cancel policy because documents dispatch.But he take my cancellation
Request &amp; told you will get respond in 14 Working days.After i called on help desk on 4:25 PM Abdul receive the call he will told me
Your cancellation request proceed still from our side no any documents dispatched to you.
This is two sided conversation one is tailing your documents dispatched because of that your policy not cancel &amp; other is tailing your
Documents not dispatch we had taken request for cancellation.After two days got call from IHO she said Please take our policy i will provide 1 thousand cash back to you.I accept that but still no money received.
And also no any call regarding policy.I want cancel full policy this is ridicules response from IHO.
This is really bad experience against policy purchase.I want my full cash back.

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Aug 6, 2021

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Feb 27, 2015

Updated by gurunathwadikar Got one massage on 18th feb. Saying you refund has been processed same will be reflect in your account in 7 to 10 days but still not come into the account.

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Comments

gurunathwadikar

Feb 27, 2015

I think they are not interested to resolve customers complaint's.No any follow up not any thing before purchasing policy there peoples are following continuously. But after accepting the service they are not interested to give service to customers.

Indian Health Organisation [IHO] Customer Care

from New Delhi, Delhi

Feb 21, 2016

Verified Support

Dear Member,

please accept our sincerest apologies for the delay & the conflicting information given to you. We aim to deliver the IHO kit within 14 days from the date of verification, however we believe that the delay occurred with respect to the insurance documents.

We would like to apprise you that the processing of insurance policy does take some time, and is processed by the insurers on either the 16th or on the last day of the month, irrespective of payment date.

We again apologise and believe the matter was resolved to your satisfaction, if you are still facing issues please give us your contact number and we shall resolve the issue to your satisfaction.

Team IHO