[Resolved] Indian Health Organisation — complaint against IHO for fraud

vaibhav0vc

from Delhi, Delhi

Mar 15, 2015

Address: New Delhi, Delhi

I availed the policy (Freedom Plan Family New-1yrs) paid 2950/-(0n 13th jan 14) on 19th Jan as advised by IHO associated(Mr. Manoj Banerjee and Raju--(+[protected]. Manoj was followed –up from a week to sell the plan to me. They gave me all details regarding the plan I got convinced and tool the plan) and they insisted me to buy this policy, after the payment I got a welcome call from their company in which product is totally different then what I have been informed by these guys. But these guys conveyed me that the IHO helpdesk is a third party so they don’t know about the benefits of this plan. After availed the policy, I didn’t get any benefits and immediately I called IHO helpdesk(ms. Babita Chakervety) on 19thjan and also sent mail to ServiceIHO [protected]@ihomail.com to cancel this policy and ask to revert my full amount(2950/-) but till date I didn’t get any response from IHO for reversal. I have called around 7-8 times to IHO helpdesk, but every time they said they will revert back with in 7days also when I asked for followed the Escalation matrix they didn’t have any answer. I got some calls after escalation where they are ready to revert only 50% amount or they offered me to revert 1000/- with continue the policy. I want to revert full amount 2950/-, if they don’t revert my amount will take serious legal action.

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Aug 5, 2021

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

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Comments

Indian Health Organisation [IHO] Customer Care

from New Delhi, Delhi

Feb 21, 2016

Verified Support

Dear Sir/Madam,

we apologise for any wrong information provided to you by any IHO representative however, the entire purpose of we ""welcome calling"" our new members is to ensure that no false information has been given to the member at the time of sale, and the member is clear with regards to the benefits & other terms & conditions.

Sadly, the delinquents in question were able to convince you otherwise which led to further issues, for which we are sorry.

We hope that the matter has been resolved to your satisfaction by now however, if there are any issues pending please give us your contact details or call us at[protected], you may also write us at [protected]@ihomail.com and we will do our best to resolve the matter.

Team IHO