[Resolved] Indian Health Organisation [IHO] — i am complaining about the difficulty i have faced in the appointment taken

Kondepudi Lal Kishore

from Hyderabad, Telangana

Apr 11, 2018

Address: Hyderabad, Andhra Pradesh, 500049

Website: www.iho.in

Iho primary card no. [protected] lal kishore kondepudi.
(M) [protected] hyderabad. Appointment taken at mohan's diabetic clinic,
Kukatpally, hyderabad for[protected], for me and my wife.
We were told to go to clinic at 07.00 am on fasting and that doctor would be available for consultation. When we went at 7 am to the clinic, we were told that doctor would come at 11 am only. We were asked to undergo various tests costing about rs, 10, 000/- for each patient. We had recent test reports with us, but they refused to accept those medical reports. So we had no alternative but to cancel the appointment as we were not prepared for this.
We both are diabetic patients above 60 years. We woke up early and traveled to the clinic fasting. But doctor was not available. We were not told about the tests to be undergone, before. We had medical reports, to show to doctor. We the senior citizens were very much troubled by this, and the unreasonable attitude of the clinic.
Please take necessary action

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May 13, 2018

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Apr 11, 2018

Updated by Kondepudi Lal Kishore IHO Classic family consultation Card no. [protected] LAL KISHORE KONDEPUDI
MOBILE NO. [protected] Email: [protected]@gmail.com

Verified Support

Apr 12, 2018

Indian Health Organisation [IHO] Customer Care's response Dear Mr.Kishore

Greetings from Indian Health Organisation!

At the outset, we apologize for the inconvenience that you have faced and we take your feedback as valuable learning in our endeavour to constantly improve our services and going forward, we assure you of a seamless experience with Indian Health Organization.

In reference to the issued raised by you and as per our discussions, would request you to kindly share the available medical reports with you at [protected]@iho.in to have the second opinion from IHO’s in-house Doctor Team. Post receipt of the same, team IHO shall schedule the call from Doctor Team.

Further, we have sensitized the concerned team and deployed the corrective action plan, would assure you that such incidence will be refrained in future. We thank you for writing to us with your valuable feedback, this feedback is highly valued by us and will help us to improve our services.

We once again apologize for the inconvenience caused to you.

Should you have more questions, feel free to write to us at [protected]@iho.in or call our helpdesk number[protected] between 8:00 AM till 8:00 PM (except national holidays), and we would be happy to help with your health benefits.