I opted for a thyrocare lab test package for rs 999/- on 7th sep 2017.
The payment was made on the iho website through a credit card. I did not get anything even though the website claims "instant delivery of voucher".
On enquiry with customer helpline was told that payment has not been received. I obtained the transaction id (024941 dated 7th sep 2017) from the bank and emailed the details. No response.
On enquiring through the customer helpline was bluntly told that the backend does not work on sat and sunday so we cannot help. You can call back again on monday to check.
I wanted to have an urgent check and now i do not know when anything will happen.
The company should send me the voucher immediately or refund my money they have already received. Also they must remove the claim written boldly "instant delivery of voucher" from their website.
Pravin shively
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