[Resolved] Indian Health Organisation — Indian Health Organisation - Complaint for not paying policy amount after cancellation

RajibD

from Indore, Madhya Pradesh

Mar 30, 2015

Address: Gautam Buddh Nagar, Uttar Pradesh

Hi I have purchase RS- 2950/- plan health card on 23rd January 2015, before purchasing IHO representative give me information about the policy and suggest me to purchase RS- 2950 plan and after that I will make the payment for the same .After half an hour another IHO representative suggest me to purchase another best plan RS- 4950/- and assured me to refund the amount of previous plan (RS- 2950/-) within 1 days. After some days I call the customer care then I had realised that during purchasing the IHO representative gave me the totally wrong information about the plans, and then I decided to canceled my membership immediately. IHO send the me the I.H.O membership kit without any verification call. On 16th Feb 2015, I was call on IHO executive to cancel my membership, he assured that the cancellation procedure will be resolve in 14 days, but after that I didn't get any response, its really ridiculous, frustrating and irresponsible behavior of IHO company. Again on 1st week of march, I call on the customer care regarding the refund, but again they assured me to refund my amount within 7 days, till I didn't get any refund. I am really astonished and angry on the fact that such a reputed organisation like IHO is engaging in malpractices like luring customers into subscribing the policy on false claims and misguided conversations .

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Aug 5, 2021

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

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Comments

panchugb

from Delhi, Delhi

Apr 4, 2015

Hi
Service is not at all Good. IHO providing Worst service
I have purchase RS- 2950/- plan health card on 23rd January 2015, before
purchasing IHO representative give me
Information about the policy and suggest me to purchase RS- 2950 plan
and after that I will make the payment for the same .After half an hour
another IHO representative suggest me to purchase another best plan RS-
4950/- and assured me to refund the amount of previous plan (RS- 2950/-)
within 1 days.
After some days I call the customer care then I had realised that during
purchasing the IHO representative gave me the totally wrong information
about the plans, and then I decided to canceled my membership
immediately.
IHO send the me the I.H.O membership kit without any verification call.

On 16th Feb 2015, I was call on IHO executive to cancel my membership,
he assured that the cancellation procedure will be resolve in 14 days,
but after that I didn't get any response, its really ridiculous,
frustrating and irresponsible behavior of IHO company.

Again on 1st week of march, I call on the customer care regarding the
refund, but again they assured me to refund my amount within 7 days,
till I didn't get any refund.

I am really astonished and angry on the fact that such a reputed
organisation like IHO is engaging in malpractices like luring customers
into subscribing the policy on false claims and misguided conversations .

Indian Health Organisation [IHO] Customer Care

from New Delhi, Delhi

Feb 21, 2016

Verified Support

Dear Sir/Madam,

we apologise for any wrong information that may have provided to you by any IHO representative & we certainly will try & identify the delinquents. We do provide a verification call to all our new members to ensure that no false information has been given to the member at the time of sale. Any issues that arise are clarified & closed in this call.

We hope that the matter has been resolved to your satisfaction by now however, if there are any issues pending please give us your contact details or call us at[protected], also you may write to us at [protected]@ihomail.com and we will do our best to resolve the matter.

Team IHO