Indian Oil Corporation [IOC] Complaints & Reviews

In this pump workers are not in proper uniform and doesn't approach customers properly. Most of the time workers not in place and send the customers to private pump next to ioc so many customers change the petrol pump. Kindly visit the pump and give the instruction to workers and manager or regional managers.

Sir,
I, Kishore Janardhan Dalvi, Residence Of Thane, would like to complain about the services and behavior of the person named shri pandey ji. employee of the guru kirpa gas station, at goteghar, near kalyanphata, mumbra panvel road, new mumbai. dist: thane.
the number 192116 is the ro code of indian oil corporation limited.
complaint brief and facts
sir, i visited the indian oil corporation (ioc) gas pump mentioned above on 28/08/2022 at 12.01 p.m. afternoon and was in line.
there were only 6 to 7 vehicles in the line.
there were another 2 different lines for gas filling for auto rickshaws.
it took us more than 50 minutes to reach the exact point of the gas dispenser.
there were 2 mahanagar gas limited dispensing machine units with 4 gas dispensers(2 each) or filling nozzle, but only one attendant.
i asked him to get another help or attendant as that would have made it more convenient, but the request was in vain.
i inquired about the same to the manager or employee named shri pandey ji, but he didn't respond, i inquired about the manager, and he said he was not in the office and the office was closed.
i asked for the complaint book, he said no such book is available you can go and complain to the gas company.
he did not provide me with any address or number where i can raise my concern.
my challan /cash memo number is- 010244 dated 28/08/2022.
the camera video recording footage should be saved and checked for further inquiry.
i also have video recording done from my camera phone and can be sent if the proof is required.
the other consumers should also be asked and inquired to find the exact cause and proof of the complaint.
relief sought:-
sir, the claim should be inquired and the finding should be recorded the discrepancy should be dealt with strictly.
the agency did not bother to care about the inconvenience it is causing to the consumers, precious time is wasted & emergencies are not taken seriously, hence it must be penalised and compensation must be provided to each consumer.
the other facilities should also be checked(facilities like water, air, sitting facilities and most important the toilet facilities).
sir i request you to take the actions as stipulated under the law, appropriate measures to avoid such inconvenience of duty, services and facilities and provide due courtesy to the consumers.
kindly provide the inquiry and findings report, and the details of action initiated thereof.
thanks
regards
kishore dalvi
[protected]
enclosed bill copy and also the ro code of the agency

Hello,
Indian oil Bunk at Srikakulam near old bus stand junction is not accepting UPI transactions.They are only accepting cash or card. As we are moving towards digital India, I wonder not accepting UPI transactions in retail bunks belongs to reputed organisation. Today l faced lot of deficult to fill the petrol in the above said Bunk due to this reason. Is there any specific reason for not accepting UPI transactions. I enquired with public that the bunk has been stoped the UPI transactions since long back. I was asked in office, but he is just arrogently answer that we do not accept any UPI transaction. I asked him why, he rudely answered me, They don't want to use the mobile near fill point, we can appreciate the precautions that they are following, but it should be applicable to every filling station. I can suggest, If you can open a counter for UPI transaction far from the filling point before filling the petrol and provide the payment bill, then the customer can utilise the UPI payment facility. Could you please resume the UPI payment option at above said Bunk for easy and comfortable payments/transactions.
If you remove the UPI payment option, please put a board at every IOC refilling stations.

I had booked an Indane LPG cylinder on 27th August at an amount of Rs 1117.50. (Cons No - 16987, Ref No :[protected]. The delivery guy demanded Rs 1150 asking Rs 30 as delivery charge and refuses to deliver if not paid the asked amount. Please see into this matter.

I am Sushanta. [protected] is my phone no. I am not a consumer of IOCL. But I am receiving sms on my phone claiming that cylinder delivered or booked. I want to inform that it is not me. I want IOCL to revoke any type of consumer registration with my phone no. I am adding a image for better understanding.

Mobile number:[protected]
Someone using my mobile number to book their LPG
Order for Cons No [protected] is registered with Ref No.[protected].Refil expected delivery: 0 days.Pay by http://payit.cc/I[protected]
INDANE

That I was to refuel my car and to use washroom at Indian Oil petrol pump on 25/08/2022 .The guy there named Sahil heavily misbehaved with me asking me to go away from there and said jo bss ki hai kr le.
I need a strict action to be taken .

Two DUs (DU-3&4) not working since one year at BRC ENTERPRISES, NIZAMPTNM ( [protected]) and working on manual

Two dus (du-3 and du-4) automation not working since a year and presently working on manual. Issue not resolved till date....

I have experienced a fraud activity. On Sunday evening, I made an online transaction using phone pay for Fuel. Unluckily, the amount has been deducted for me and is pending for the receiver's account. So, the petrol pump agent has asked me to make the payment to his personal number and I have done it. I asked the agent how can I get this amount if its sent to the petrol pump and he mentioned that I can get it from the manager if I can visit in the morning.

Now, when I asked the manager about this transaction- Well you know how they can be. He is simply denying the transaction saying that I must have visited the petrol pump within a day. First of all, how can we know that we have to get back within a day? I have all the transaction proofs that I made a transaction both for the vendor and the agent.

Just because I haven't reached out to the petrol pump within a day they are not refunding back the amount that I owe.

Date on which the transaction made:[protected]
Transaction confirmed on[protected]

Hi Team,

Yesterday I stopped at Ranjit Petrolpump SG Highway (near pakwan restaurant) and asked person to fill 1500 Petrol in my car. first he refule only 300 rs saying that he did not hear clearly later when I asked him again for 1500 then he started from their only and stopped refuleing at 1200 Rs, when I argued he told me that earlier he filled 300 rs pertol and later 1200 rs. but I did not noticed 0 on meter when he started to refilling again for 1200 rs. moreover he did not release the knob fully while refilling. When I told him that I will log complaint for this then he refilled 300 rs petrol later.

I would like to inform you that today when we are refilling fuel from indian oil pump which is in balachour near Mcdownals. The staff members used rough language and also misbehave with our family members.

While I want to petrol in Bike on 23.08.2022 on 10.10 a.m. at Bhagawati Filling Station, Jhansi under IOCl
there working persons says we didn't take UPI payment while there is option of QR Code but they using abusive language and say you can do what can you

we don't have cash so we request so many time and last the person who is in office says we don't know UPI payment

we are so helpless that time and they mis behave with us

Hi,

I am a Ratul Pramanick from Kolkata. I had booked my gas cylinder on 3rd August 2022. The cylinder got delivered on 5th August 2022. When I went to install the cylinder on 20th August 2022, I found that the delivered cylinder is empty with fully sealed. I went distributor and complain against this issue. But the distributor (#Swati Indane Gas Service) refused to take any complain. They asked me to apply for a new cylinder and return this empty gas cylinder during the delivery. I have registered a complaint in Indane portal. Indane complaint number[protected]/[protected]. Indane is booked a gas one be half of me without any inform and asking me to pay a again.

Please help me to resolve this issue at the earliest.

Below is the distributor detail.

Swati Indane Gas Service
J9RH+85R, Barrackpore Trunk Rd, Ananya, Joyshree, Kolkata, West Bengal 700036

My LPG ID
[protected]

Hello my name is Munish Kumar.
A illegal Gas Filling Shop is inFront of my house this is residential Area
and He fill big and Small both Cylinder
A person give him Indian gas cylinders daily, I think your retailer provide them those indian gas cylinders. please help us to live better life.
Thank you
Munish Kumar

Hi,

My LPG gas is not getting delivered as some other agency which I don't know generated my invoice on 28th June by their side without my consent and now that agency( Vasant Enterprises) is not willing to deliver or cancel booking that they created themselves which has restricted me from getting a filled cylinder. Please help in this matter as the invoice was also generated by this agency only not from my side. And now I need the cylinder and I cannot get it because of them...

In Rajasthan, some where near Jodhpur the toilet at Indian oil petrol pump was not at all clean and was stinking a lot. Also there was only one toilet for ladies and gents.

I want to register a complaint against the product filled in my vehicle at SHREE JEE SERVICE STATION NH9 TATARPUR HAPUR
DEALER CODE -333582
THE PRODUCT IS TOTALLY MIXED WITH WATER
PRIDUCT NAME -XTRA PREMIUM
AMOUNT -6320 RS
VEHICLE - MERCEDES BENZ E CLASS

Consumer number [protected]
Supplier: Kitchen Queen, GE Road, Raipur Chhattisgarh
Gas cylinder delivered this morning on 17/08/22 against order no[protected] is badly dented and corroded with rust. I have safety concerns regarding this. A polite request to provide a cylinder in better condition was laughed off by the delivery agent who also suggested that all cylinders with the company are like this. Please look at the picture and tell me if you would want something like this in your kitchen.

I have never faced such a worst of the worst experience in my life. I'm from Melur, Madurai-TN. Today 16.08.2022 around 8.30pm I filled petrol for my bike at jj petrol station at therkutheru. A boy may be college goer seemed to be at that age filled the petrol and I gave my sbi debit card to make payment. While entering the pin I noticed the amount as 150.80. When enquired him he said he had wrongly entered the amount and while trying to correct the payment he went to put petrol for other bike. He started talking to them and tried to put the card hardly in the machine and nozzle in same hand. I told him that the card is bending and try to be careful. For that he answered very roughly and words flied between us two. Meanwhile an old employee came for the rescue of the boy and instead stopping the argument he started to scold me and tried to raise hands on me. Another two more persons in the bunk came and I had to tackle all the four explaining the things that happened. But nobody listened and the arguments got high. My wife got so worried and persuaded me, then we left the spot. For a smaller issue could have sorted out with a sorry or the boy could have accepted that the mistake happened unintentionally means it would have become ok. But how can the employees manhandle a customer. Is this the way to talk to a customer and act savagely? If there be any feedback on this petrol pump available means I would be surely giving a below poor rating or no star. What happened to me should not happen to any of other fellow humans. I am bringing my concern to iocl to listen out this situation and bring customer satisfaction with good employees in their petrol pumps.