Indianoil Xtrarewards — refused to swipe my rewards pont cards due to non availability of swiping machine at your out let

Address: Hyderabad, Andhra Pradesh, 500003

Hello all!!

I am not a happy customer!!! Pay extra attention to what i am writing. Thanks!

I am your customer fortunately purchased the xtra rewards card by paying some amount. At the time of buying, i was told that when ever you fill petrol from any indian oil out let you have to swipe your xtra rewards card to get some points.

Later you can redeem the points as per the list given to me.

Today morning i. E on 05.09.2017, when i went to fill petrol from one of your outlet m/s tulip petrol pump located at panjgutta, hyderabad.

After filling petrol when i requested to swipe xtra rewards card, the team is telling they dont have xtra rewards swiping machine and they answered very rudely.

I was surprised with the answer given by them.

They are telling me to go where you have purchased the card and ask them. And where ever you want escalate you can do that.

If this is the case why indian oil has launched the xtra rewards card if they are not able to place the swiping machine in all the outlets. And wasting customers time on this.

When i tried to call your customer care on [protected] and[protected], this numbers will never connect from my airtel mobile.

This numbers are given only for time pass.

Need explanation & plan of action on this.

If not happened i have no option to posting my experience to social media. With this at least other customers will not fall in to your false commitments.

My card number is [protected]
My contact number is [protected].