Indiaspeaks.net — 1 year since redemption request

I had made two separate redemption requests in the months of August and November last year, i.e. 2022. Despite repeated reminders my rewards have not been processed.
Honestly, Indiaspeaks have been becoming worse at processing reward requests. I have been doing surveys with them for more than 10 years now, but never faced such a long time between reward requests being processed.