Individual — ht coupons

Address:

160101

My payment for ht coupons has long been cashed on receipt number 10002737 but the coupons have not been delivered. Every time on checking at[protected], the regular reply is under process, besides them not picking phone most of times. Today were more than 10 attempts. Last month i had to pay cash. Kindly act fast. More than a month, complaint is pending and my last calling was on 11 sept. Should it take so long, if so the process need to be designed consumer friendly.