Indraprastha Gas Limited [IGL] — Instalment of gas pipeline

Address: Opp. Honda Power,G B Nagarvillage Kasna,Greater Noida-201308,Uttarpradesh

I am Harendra Bhati residing at C-62 phi 4 ebony estate Greater Noida. I shifted here in the year 2019 with my family and at that time i contacted Indraprastha Gas Limited for a connection at my residence in there office situated in Kasna Greater Noida and paid an amount of Rs.6000 for the installation of the pipeline and still after 4 years there is no progress for the same. I have visited them a several times and contacted their costumer care a dozen times but i didn't get a solution for the same The message send by them was as follows- " Dear Customer,
IGL PNG gas connection for BP No. [protected] is pending in your premises. To get the PNG gas connection completed in your premises or any IGL related issue please contact Mobile : [protected] [protected] Email : [protected]@igl.co.in .
Team IGL"
My request from them is either the start the installment for the pipeline as there have been my request for the same from my area or refund the money with an interest that i have given to them for the installment of the pipeline.