INOX Leisure / INOXMovies.com Complaints & Reviews

Jan 05, 2016

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest , We have received your email. Advances on all new opening movies will be on from Wednesday for weekend releases and on Saturday for weekdays ,however same is subject to censor certification and distributor approval hence it is variable. We however try to open the advances 3 days prior and also have special paid preview shows for a few movies as and when distributor agrees . You can also avail of our new IVR service on [protected]. Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Regards , INOX Web Team

Jun 12, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. We regret that we do not have any WIFI service in the cinema hence the same was not provided by INOX

Kindly contact the Mall if the service was provided by them.

Warm Regards,
INOX Support

Dec 31, 2015

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest , At the outset let me thank you for your feedback on INOX . It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working. The overall movie going presentation has evolved with inclusion of ads/interval as movie going format. We sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical , commercial and operational requirements of each cinema auditorium hence may change weekly /daily . Let us assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your Patronage of INOX is important and we look forward to welcome you once again Regards , INOX Web Team

Dec 20, 2015

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace. We would request that you let us know INOX Location show and contact details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail us details on [protected]@inoxmovies.com Warm Regards , INOX Web Team

Dec 02, 2015

INOX Leisure / INOXMovies.com Customer Care's response Dear Ms Kshatriya,

Thank you for taking the time and giving us your valuable inputs in form of feedback. We would like to clarify that the food and beverage charges are proportionate to the quality standards that we maintain. Prices of the food items are decided keeping in mind the cost involved in production, quality of ingredients used and taxes charged by government. MRP is mentioned on packaged items. We operate under the same norms like resturants in hospitality industry, as you are aware food pricing is dynamic in each and dependant on the quality and services rendered. Also most hospitality brands do not allow outside food and beverages to be consumed in their premises.

Trust this clarify's and we hope that you continue to visit us.

Regards,
INOX Web team

Oct 05, 2015

INOX Leisure / INOXMovies.com Customer Care's response Dear Mr Sharma , we would like to understand what is the exact nature of complaint , could you please mail us details on [protected]@inoxmovies.com . Regards , INOX Webteam