Instaxseu.com — I am complaining about failure to deliver product after making payment online

I ordered things from the website "instaxseu.com" and i made the payment online for a amount of 102.69 usd on 26th april, and now when i went back to check the update on my delivery, my account details have been removed by them hence there is no proof of me buying their product but luckily i have a screenshot of my payment. I dont want the product anymore i just want my money back because now i fear they may be fake. I have not received any email from them since day 1.
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May 05, 2019
Updated by Shivani Srinivasan
Just checked my email and i found the mail in spam.
 
3 Comments

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Hello,
I did and ordered on that website too last week.
But, my delivery status is still "pending".
No email or spam mail from them... :(
I want to know how's your order now ? It is complete ?
Shivani Srinivasan's [Complaint's author] reply, May 17, 2019
Hi, it has been more than 17 days and still no reply or information from them. I do not have any hope of getting the product. But I need to do something to get the money back. If it has crossed 15 days make a complaint at your local station. I do not know what else to do.
Shivani Srinivasan's [Complaint's author] reply, May 18, 2019
Hi, I was making a complaint online about the website and had to gather information about the transaction. When I checked my bank statements I realized the transaction failed. Even if you had received a message on the day of the payment from your bank, stating that money has been debited from your account, chances are that it did'nt. So I would advice you to check you bank statements. If the transaction has happened then wait for a few days for their reply. If nothing again then use this website to make a complaint. From what I've heard it helps.

https://www.econsumer.gov/#crnt
omg, i tend to order from that website, thank you for your useful information. Did anyone get the products from that website?
Octoberphillip's reply, May 15, 2019
You'd better do not buy on that's website.
I just realize that isn't official page of Fujifilm.
And i still have no idea what should i do because i did send message (via complain on the website) but no reply. :(
I ordered from this site on 26th April 2019 and received the product on 21st May 2019. But sadly this site is fake and it is scam as the product I received is entirely different from the things i ordered. I ordered a camera and two films but i was delivered a cloth instead. A CLOTH. I am attaching the images. Can somebody tell me how to proceed for refund? And yes, as Shivani mentioned they have deleted the data and it says that my mail id not registered with them.

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