Intercity Travels — Bus delayed by 2 hours at mid night and we were 2 ladies waiting

Intercity Travels
BusNo:MP09FA7007
ServiceNo: Indore to Jabalpur

from Bhopal to Jabalpur on 12/05/2022 are PNR: 1389787, Seat No: 14, 13, Boarding: Nadra Bus Stand at 12:00 AM, Bus No: MP09FA7007 and Driver details: Sanju Ashta, [protected].

It is showing expected time as 11:45 when I booked the ticket and i am here till 12:40 . Live tracking link says it may arrive at 1:15.we are 2 ladies in nadara bridge bus stop, which is not very safe and comfortable space for 2 ladies at this time of night. Whi is responsible in case of any Misfortune?
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