Please help me get my due compensation for a horrific ride from Manāli to Delhi with intrcity on HR 38 W 0044 that almost costed me and my family our lives.
I have never had a bus journey this miserable in my entire life. The staff was rude and inconsiderate.
For starters, as we were late by 5 mins to the station because of extensive traffic jam, we asked the bus captain to slow down the bus as we catch up, while the driver went on in full speed while we had to travel half way through city even though we were right behind the bus. Here are some of the other points:
1. The stoppage for food was for half n hour and was at a place that had two bathrooms. I found a long queue near the bathroom, so asked the captain if there will be other stops, which he refused. On request, I asked for 5 mins, explaining my problem about how there was a long queue. But the driver not only shouted but started the vehicle despite knowing that as a woman it will not be easy for me to find a washroom else where either. Furthermore, at his convenience, the driver stopped the bus at a shady place for 20 long minutes, while we were told there will be not stoppage after that one stop.
2. I over heard the driver complain about facing problems with the braking system, despite that he drove rashly, without any consideration of the passengers. We hit a car in the beginning of the journey and had a close call at two other places. Manali is a tricky road with lots of turns, but the driver sped through them while over taking other vehicles. It is only sheer luck that I am alive to be typing this message to you. I was travelling with my family and I did not feel safe.
3. The bus captain had blaring music in loud volume playing all through the night. I was awake till 3 because of the same. I even raised a complaint twice with the customer care executive. He politely listened to me but couldn't do anything as be bus captains phone was switched off ( which itself is alarming )
I reached out to the customer care and though they promised a call back and also spoke about resolving the issue, I receive none - which only shows how “concerned” they are.
I am attaching a video which was shot at 3:30 in the night where the music is blaring. I am also attaching screenshots of my emails and lack of response from intr city, despite my horrific experience
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