ION EXACENSE IS A FRAUDULENT COMPANY and not the official aquagaurd certified services. Beware of scammers and fraudsters like these, and make sure you call the official company representatives before calling anyone home and giving them your money.
They somehow acquire your number, and then call you repeatedly if you have an aquagaurd or any other similar water purifier right when your AMC is about to end (they probably even call generally).
They tell you all sorts of lies and try to make you believe that these people are from the official aquagaurd company and convince you to get your water purifier candles replaced.
Once the technician comes home, he replaces the official aquagaurd candles with their fake candles and charges the same amount. They even force you to buy an AMC.
Due to the pandemic, we could not even check the receipt (which he gave right before leaving) or the credibility of the technician who had arrived immediately. The recipient has been attached with this review.
After a while, when we found out about all this, we immediately called the number on the receipt. Once we realised that they were not from the official company, we demanded our AMC amount back. They told they will repay the second year amount only, after 3 months.
But even here they lied. After three months, when they failed to repay the amount, we sent multiple e-mails and made multiple phone calls. There were no responses. Even if they did respond, it was false assurances and lies.
One time a certein representative picked up the phone and was extremely rude and unprofessional.
They eventually ghosted us again and openly told us that they will not give us back the refund.
Feeling cheated, we approached the police. Inspite of the police themselves calling and warning them, they did not give the amount back.
We did not want to push this with the police as we knew that it is futile to approach the police for matters like this
As of today, they have changed the address of their main office from Jayanagar to somewhere in Banashankari. Even on Google their reviews are extremely disgustingly poor.
The official aquagaurd company have now started to spread awareness about the fact that some ofa the old aquagaurd employees have started these kind of fraudulent spin off companies.
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