Claimed

IRB Infrastructure Complaints & Reviews

www.irb.co.in

1.3

Updated: Oct 7, 2024

Complaints 844

Resolved

215

Unresolved

629

So far, so good. IRB Infrastructure is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope IRB Infrastructure will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to IRB Infrastructure

Having problems with IRB Infrastructure?

File a complaint and get it resolved by IRB Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IRB Infrastructure

Recently resolved complaints

View all complaints

Excess toll collection at talegaon toll plaza

Potholes in pipodara,surat

Extra money deducted at toll plaza

Most useful reviews

double toll charges at dehu road toll plaza

somatane phata toll end date is over but collection continues

Double toll collected at Khalapur- in cash and Fastag

Featured stories

Double charge at Khalapur toll plaza

Fastag not present at Mumbai Pune Expressway - Talegaon Toll Plaza

Toll collecting delayed due to faulty scanner... Reg..

IRB Infrastructure reviews & complaints(844)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: thane

Travelled from Mumbai to Pune on Saturday 31st using a HDFC FAST TAG.
On the first Toll at Khalapur the Amount of 240/- was deducted . ( Attached invoice HDFC transaction report ).

On the second Toll at talegona my HDFC FAST tag got blacklisted ( i am raising a complaint at HDFC as well ) and the toll operator ( Rudy ) ask me to PAY the Toll again in CASH and that too Double.

Have attached receipts for...

Helpful

Found this helpful?

Write a comment

While returning from Mumbai today I was charged 240 at 16:55:06 at Khalapur toll plaza. I took stop at Lonavala and was charged 0 at 17:21:24 at Kusgaon toll plaza. Then again while exiting from the express way at Talegaon toll plaza again deducted 240 at 19:29:20. Thus I am charged 240 twice i.e. once at entry and again at exit from the express way.
My vehicle no. is MH12LD0141 and fastag wallet ID no. is [protected]....

Helpful

Found this helpful?

Write a comment

Address: Panvel

I was travelling from Pune to Mumbai on Sunday 03/03/2024 by my own Car No. MH46BK5826. At Talegaon Toll Naka I paid Rs. 320/- toll as my fast-tag was not working. Even then on the next day on 04/03/2024 my fast-tag account directly got debited Rs. 240/- as Toll adjustment at Khalapur Toll Naka. It is very unfair to deduct the toll amount directly from account using my Car Number even when I've paid the toll in advance at Talegaon Toll Plaza....

Helpful

Found this helpful?

Write a comment

Address: Dahisar West, Mumbai

I am writing to complain about being wrongly double charged at Khalapur toll plaza on Pune-Mumbai Expressway on 24th February 2024..
Even though I had INR 698/- in my Fastag, the person at toll plaza said that it’s showing low balance. Even after showing him the balance he did not agree. He told us to pay cash INR 480/- instead of INR 240/-. We said a no however, he did not let us go. Since it was around 10pm at night and we...

Helpful

Found this helpful?

Write a comment

I was charged Rs. 240/- by cash instead of Rs. 120/-. The person at the toll said that I did not have enough balance, but when I checked later I had Rs. 800/-....

Helpful

Found this helpful?

Write a comment

Dear Sir/ Madam,
As per my understanding, Expressway Toll is charged as this facility saves our travel time and fuel. I was travelling by my vehicle MH06BM9110 from Mumbai to Pune on 26/01/2024 at 13.45 hrs onwards. There was heavy traffic on the expressway at Khalapur toll plaza and beyond. It has not saved my time as well as fuel though I have charged for Rs. 240 at Khalapur toll plaza and Rs. 80 at Talegaon toll plaza.
You...

Helpful

Found this helpful?

Write a comment

Address: Talegaon toll plaza pune

My vehicle no mh14Dn6137 entered pune Mumbai highway from lonavala towards pune . On talegaon toll I was charged full Rs 240 charge this is overcharging .Please refund...

Helpful

Found this helpful?

Write a comment

While Pune to Mumbai return on 07/01/2024 at 14.58 Hrs at Talegaon toll plaza 240/- already deducted.When we reached Khalapur toll at around 15.46 Hrs instead of 80/-, they charged for 240/-, even though 130/- balance available in fastTag, they have collected 480/- charges (double charges ) . Please refund the amount ASAP.uier...

Helpful

Found this helpful?

Write a comment

I had made a toll payment Rs 240 via credit card for trip from Mahableshwar to mumbai at Kalapur and my fast tag wallet also was debited on 4th jan 00:24:06 so do look into it asap...

Helpful

Found this helpful?

Write a comment

I was charged complete toll for my journey from Mumbai to Pune on 24th Dec 2023.
The highway was completely blocked with delays over 90mins still we were charged complete toll of Rs 320 for the journey.
Cars without Fast Tag could pass for free. THis is incorrect and the toll must be re-imbursed....

Helpful

Found this helpful?

Write a comment

Toll amount of Rs. 240 deducted twice for car number MH12ML0631 on 25th December 2023. Vehicle passing time at Khalapur 14:41 passing time at Talegaon 17:39. Correct toll amount is Rupees 310. Please refund excess amount Rupees 170....

Helpful

Found this helpful?

Write a comment

Address: Shedung toll plaza NH 48 panvel maharashtra

Website: dadadahibhate007@gmail.com

MH21X8475
Regarding recovery of excess amount of toll deducted from FASTAG

Shandong toll plaza NH 48 panvel, on this toll, double amount was deducted from fastage of toll within 24 hours, even with return toll system within 24 hours I had to pay double toll. My car number is MH21X 8475. This is very wrong. The contractor should immediately refund my toll deductions to my FASTAG.
1) Date -08/12/2023 time 08 32...

Helpful

Found this helpful?

Write a comment

I was collected toll twice on pune Mumbai express way as a total of 480rs instead of 320.
My car number is MH03CS9624
I did not take a halt during My journey.
This is some fraud.
Please refund My Excess amount.

Rgds,
Dr. Mangesh Kamle
[protected]
[protected]...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,
I am writing to bring to your attention an issue I faced while travelling to Mumbai on Monday, the 30th of October 2023. At Talegaon toll, we were stopped due to a fast tag issue, which caused a delay of half an hour. I made a payment of Rs. 320 via PhonePe for the toll, but I encountered unpleasant behaviour from the toll booth staff who demanded double payment in cash, despite my wallet's balance being sufficient....

Helpful

Found this helpful?

Write a comment

I have travel to Pune from Panvel, by Vehicle No. MH12JC4088 on[protected].
At toll plaza extra amount toll recovered in paytm / cash trans. No. [protected]. Total toll collected Rs. 480.00....

Helpful

Found this helpful?

Write a comment

Major Issues - Every time you find some toll sensor is not working and vehicles needing to back off. Leading to long queues. Why quality cannot be ensured.

Why are you accepting cash whereas it was officially stopped two years back. This is a major issue as Tourist vehicles invariably do not have money in Fast Tag...

Helpful

Found this helpful?

Write a comment

Address: 62, Krishna Nagar, Dr. Ambedkar' road Parel Mumbai.

Dear team,

My vehicle number MH01CT2668 has passed from talegaon toll plaza on[protected]:32.

Even after having exemption of toll for Eve of Ganesh utsav festival in konkan having letter from Police station, toll employee without checking issued toll of rupees 240 only.

Employee didn't even checked and directly cut the money. For more information I have sticked my fastTag on car.
br...

Helpful

Found this helpful?

Write a comment

During Ganesh Festival 2023 Maharashtra Govt issues Toll Free passes to Visit Konkan via National Highway. I have also taken pass from Traffic Police station at Sion and fixed it on my Vehicle. But still On[protected] at 11:07:32 hrs.Rs.115 has been deducted from my fast tag account at Khed - Shivapur Toll plaza for my Vehicle Registration No MH02AQ8498 And Fast Tag 🆔[protected]
Toll Transaction 🆔[protected]
Wallet 🆔...

Helpful

Found this helpful?

Write a comment

We travelled from panvel to mahad on 17/09/23 06:23:19 through khopoli and back on 24/09/23 08:21:00. (Vehicle MH46CE0039). Toll authority deducted toll in both time after showing toll free pass issued by Khandheshwar police station in Maharashtra Government standrad Form. We attached proof for the same. Kindly clarify why deduct the toll....

Helpful

Found this helpful?

Write a comment

Hi,
Tol charges were wrongly deducted even after showing free toll ganpati pass. Pls refund my money back..
Attached is my ganpati toll free pass
Below message for your information

INR 240 toll paid from IDFC FIRST Bank Tag 3XXX6900 for vehicle no. MA3BNC62SPA581295 at Khalapur Toll Plaza on 25/09/23 17:35. Avbl. Bal.: INR284.5.

Pls refund my amount as soon as possible....

Helpful

Found this helpful?

Write a comment