Issgf India Pvt Ltd — Deficiency of services and overcharging

Address: Office No., 207 2nd Floor Silver Arc Building Plot No. 57 Sector 8 Gandhidham 370201 Gujrat Email [email protected], [email protected]

Website: iss-gf.com

Respected Sir
We would like to lodge our complaint against the following company having their business activities as a forwarder in Gandhidham as under

Integrated service Sollutions
Office No., 207 2nd Floor Silver Arc Building Plot No. 57 Sector 8
Gandhidham 370201 Gujrat
Email INBOM.[protected]@iss-gf.com, Radhina.[protected]@iss-gf.com

Briefly the fact are as under

1. That they had been pursuing us for securing business since January 2020 as a forwarder after their persistent follow up we agreed to provided business to them

2. That they agreed to provide payment 45 days from the date of billing vide your email dated 25 Jan 2021 and we commenced our operations with them

3. That we requested for 3 FCL shipment to Riyadh and you provide two bookings to us vide booking #
[protected] _ and _[protected] vide email dated March 3, 2021 of on Avana Glba FZCO

4. We asked for 3 FCLs under single shipment but they split up the booking for reasons best known to them
Our clearing agent gated the containers and filed Form 13 on 08/03/2021 We accordingly provided Shipping Information to them vide our email dated 8/03/2021

5. Since the containers were already handed over the shipping line we kept on pursuing them for BL and since no response was forthcoming we contact the shipping line directly and we were shocked to know by email dated 10/3/2021 of Mr. Durgesh Tiwari of Avana/Transworld that vessel is at Berth Shipping Information was still not provided by them
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6. Again we received email from Mr Durgesh Tiwari of Avana/Transworld on 11th March 2021 SI still not received despite the fact we had provided them with Shipping Information Vide our email dated 08/March/2021

7. On 12th March we received email for BL Draft from them for 2 Containers and totally contrary to either
the shipment made under one Invoice and one Shipping Bill We again provide asked you to carry out amendment vide our email dated 12/03/2021.

8. Despite our instructions they posted Draft for 1 Bill of Lading on 12th march 2021 that too contrary to
SI provided on 8th March 2021 We again provided SI on 12th March 2021

9. In order to cover their acts of omission they took ridiculous pleading that SI was send by clearing agent vide their email dated 8th March 2021 while totally ignoring our shipping instructions provided on the same date. The question remain who would be more Informative of what has to be mentioned the shipper / exporter or clearing agent and whose instructions the shipment is taking place. Fact remains in shipping instructions draft BL provided the address of shipper was incorrect(they inserted their own address instead of the shippers) consignee mentioned was all wrong in the SI provided to us

10. They provided us email from line vide email dated 13th march 2021 that the Bookings cannot now been merged as vessel has been Sailed Question remains despite provided SI on 8th march 2021 as well as all shipping documents why didn’t they file the correct SI as provided by us vide our email dated 08/March/2021

11. Ignoring all facts of the matter they again provided split BL’s with wrong shipper address and grave mistake of providing our telephone Number and email address in the consignee column. The consignee being ARAB NATIONAL BANK and how come ARAB NATIONAK BANK will have our email address / telephone number

12. Again we wrote to them on 15th march 2021 that we are providing the Dummy SI for the 4th time
subsequently they forced us to provide LOI to the line for carrying our corrections and maliciously imposition o[censored]S$ 150 per BL and told us that Bill of Lading will not be issued till the time LOI was not provided Since shipment had sailed we had to comply with your unreasonable & illegitimate
dictates and faring due to late presentation of documents as per LC conditions to our bankers for
negotiation

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It is pertinent to mention

That -

- Without our knowledge / approval or draft provided, they filed Shipping Instructions with the line without our consent / correction / approval /Draft and you failed to provide the draft BL / SI to shipping line until after vessel had sailed on 11th march 2021
- That despite the fact they had copy of Invoice and shipment effected under Single Invoice # IMRG20201000 and S/Bill # 9000778 dated28/02/202 and SI/BL Draft provided on 8th March 2021 they filed wrong SI due to utter and shear negligence
- Despite the fact that they had all information on record you provided their own address in the shipper column I SI/BL Drafts provided to us leaving out all crucial parts like bag markings LC details etc etc as per LC terms
- That they failed to take coercive action in stopping the split BL and linkages of both the Delivery orders
together with line prior to sailing of the said vessel
- That they fraudulently over charged exchange rate @ 75.85 instead of 75.14 as imposed by line (copy of PI of Avana / Trans-world is available with us by misquoting exchange difference They no right to manipulate exchange rate and charge a penny extra as per vessel rate declared by line

- It had skipped our attention despite the fact the Inland haulage Dammam to Riyadh is covered under extra charges on Freight rates they took 4 days to rectify the and issued credit note only on 22nd March 2021 We strongly feel the entry was malicious and to cover up their acts of omission they took your own time in issuing the credit note
- That the rates agreed for freight were basis 45 days payment but you forcibly extracted the full pricing on spot payment and therefore over charged us US$ 300 for 3 Containers (as net profit)

Since they realized they have committed grave errors they went back on their commitment of providing 45 day credit (as per their email dated 25/1/2021 and asked us to pay Rs 569, 864.56 otherwise they will hold us to ransom and hold our Bill of Lading i.e. using third grade blackmailing tactics

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We have occurred the following extra charges as under
NARRATION AMOUNT IN USD AMOUNT IN INR
BANK INTEREST FOR ""12 "" DAYS @ 8.5% PER ANNUM 12, 301.20
EXTRA FREIGHT US$300 22, 755.00
EXCHANGE RATE AS APPLICABLE 75.85 INSTEAD OF 75.14 2, 146.50
AMENDMENT CHARGES DEBIT NOTE # 24TI/2021F/00587 13, 425.00
AMENDMENT CHARGES DEBIT NOTE # 24TI/2021F/00588 13, 425.00
EXTRA BILL IF LADING CHARGES 3, 540.00
ADDITIONAL COC CHARGES PAID DUE TO SPLIT BL US$350 25, 550.00
93, 142.70

We respectfully request you to accept our complaint against the above mentioned organization and provide justice to us

We thank you in advance and hoping for your kind attention in this mater