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Updated: Jul 19, 2025
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ITC reviews & complaints page 12

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N
Nishaan Felix
from Bengaluru, Karnataka
May 3, 2021
Feb 8, 2023
This thread was updated on Feb 8, 2023
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Paid for 2 Online ITC Store Orders but Not Delivered as Promised; Amount not refunded

Address: West Bengal, Karnataka
Website: itcstore.in

Dear Sir/Ma’am

I reside in Bangalore, Karnataka, India.
Due to the events that have occurred until now, I am concerned that your online ITC Store team will not deliver the order and my amount will not be refunded to me. Hence I write.

I had placed 2 orders via your online ITC Store on 30 Apr 2021, the details of which are below:
Order #48265 for Rs.1, 352.80 and order #48483 for Rs.1, 584.00.br...
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S
Soni Mourya
May 1, 2021
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Aashirvaad select atta

Address: Mukandpur gali no 4 part1

Not good quality and dimag packed...
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X
Xyznisha
Apr 29, 2021
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B Natural Pomegranate +

Address: Headquarter - Kolkata,India

I have purchased the product from a local grocery store few days back. When today I opened the packet and poured into a glass what I found was a dead insect in it. See now such a big MNC and what we find inside their packet is a dead insect?
What would happened if I had drank that!! A fast reply is expected...
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B
Bnmk
Apr 29, 2021
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About bhadrak,Odisha itc shree agencies

Address: Bhadrak,CHARAMPA

The agencies is not supplying any products to the regular retailers in there area, there is always a lot of shortage of itc products in bhadrak charampa area, by which you're name of the brand is going down and down...
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T
Thamanampudi
Apr 28, 2021
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Cigarette Black Market

Address: Near VKT onions godown, Beside coca cola depo, Ravulapalem 533238

Sir, we have a small PAN(general) shop. As we sell many items including cigarettes, so I went to ITC dealer in Ravulapalem to purchase cigarettes in a bulk. When I asked them they said their Agent will come tomorrow.
Again next day I went to dealer still agent didn't came. So I bought some cigarettes in black market.
So here issue is ITC dealers saying agent will come in next day like that. And also no response from them. In...
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P
Praricha
Apr 27, 2021
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Non delivery of items ITC E Store

Sir,
refer order no 43778
i have not received any item. Although the email has been sent that the items have been delivered. Moreover i cancelled my order vide no 372245.
There appears be some fraud going on in this organization. My money is to be refunded immediately.

Prabhakar raghav...
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M
MAHADEV BASAK
Apr 23, 2021
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Distributor didn't supply products and products are stocked.

Distributor of Tufanganj Sub-Division(Alok Saha) Dist- Coochbehar Pin 736159 did not sell any product to the retailer..

Although he has stocked the products.

At this moment products are short at market and artificial crisis has been made..

I urge you to take strong action in this regard otherwise we have been compelled to sell others company products...

Thanking you.....
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B
bhanuprakash dasari
Apr 21, 2021
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Complaint regarding the behaviour of distributor.

We, RAVI KIRANAM AND GENERAL STORES of BAYYARAM, MAHABUBABAD DISTRICT COMES UNDER YELLANDU AGENCY.We are here to inform you about the unethical behaviour of your distrubutor towards the customer. Even though he has stock of Ashirvad salt he stopped disturbing them and when we ask he started telling all stories which are not at all convincing and he starts clouding up all the things and making a false impression towards the company and damaging...
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V
Vijayka2708
Apr 17, 2021
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Cigarette agent behaves aggressive

My shop is located in Velankanni from Nagapattinam district. Here the agent from ITC cigarettes not accepting 10 rupees coins. And he says company only not accept. Indian government only giving the 10 rupees coins. Then why don't you not accept the 10 rupees coins.And the agent not behaving properly.He behaved always Aggressively. He does not gave Cigarettes prooerly to the small shops. He gave only big shops.please take necessary action...
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Vijayka2708
Apr 17, 2021
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10 rupees coins not accepting

I am from nagapattinam my area velankanni. Here the itc agent from cigarettes not accepting the 10 rupees coins. And spoke agerivesly towards me....
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J
Jerrythomas
Apr 15, 2021
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Supply distributors

Address: Parapuzha super maket puthenparambil building punnekadu po mallapuzhassery phone no-:7306273725

Sir we are going to start a new super market and we need your product but the suppliers are not willing to supply the product to our area because there limited area is 2km please remind them to call us...
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D
diff_2013
from Pune, Maharashtra
Apr 12, 2021
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Biscuit discontinued due to expiry date issue

Website: www.itcportal.com/brands-microsite/sunfeast.aspx

I was consuming Sunfeast Farmlite Digestive biscuits produced by ITC that has low GI and does not contain maida and sugar.

This was a good healthy option for me.
After a while I found that no shop was stocking this product.
I raised a concern with ITC and they said that they will fix the supply issue.

After a while I was contacted by a company person who clarified that there's a major issue with...
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D
dipankar11
from Pune, Maharashtra
Apr 9, 2021
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Gold flake cigarettes are stamped as RS 48/-&Rs60/- on same date . How it is possible without inspection? Are they spurious.

Cigarettes Gold flake are stamped as Rs48/- per pack and RS 60/- on same date and month. Is it spurious? How RS. 48/- can be sold in March when January pack is RS 60/-....
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C
CSVishalGARG
Apr 6, 2021
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Insects and worms in aashirvaad atta. ..

I purchase sealed pack of 5 kg Ashirwad whole wheat atta just a day before i.e. 05.04.2021 and opened on 06.04.2021. Just after opening the pack, shocked to see the a lot of Insects and worms in in the pack. trying to find customer care no. but did not get. Shopkeeper also refused to take back the packet. it is very bad...
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D
Divyadubey
Mar 27, 2021
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Aashirvaad atta tasting bitter

Address: Motilal nagar number 3 near azad maidan, goregaon west, mumbai maharastra

In have purchased Ashirwad ATTA it is of very poor quality, bitter taste of chapati, I am using it from 2 days and taste is really bitter, I brought from a local kirana shop here in motilal nagar 3 goregaon west mumbai Maharashtra, kindly take proper action, please let me know if additional information is needed
Divya dubey...
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C
chethan2jsr4@gmail.com
Mar 26, 2021
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Misbehaving

Address: Bangarpet

Improper supply of product ... product is not reaching the customer ...and moreover the way they treat customer is very bad...
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A
amit@2112
Mar 18, 2021
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Bingo expired product received

Address: ABONARSHOP LAHARTARA CHAURAHA VARANASI U.P
Website: bingo

Meri new shop open hone par maine bingo order kiya jisme mujhe expired product diya gya aur use abhi tak collect bhi nahi kiya gya aur koie bhi visit karne nahi aata hai mujhe naye product ki requirement use bhi puri nahi ki jaa rahi hai kripya meri problem ko jald se jald thik ki jaaye
[protected]...
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S
Saif ul
Mar 17, 2021
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Display and coupon

Address: 5-c bharat nagar nfc

Respected sir, I would like to inform you that I am from Sonu store (5 c Bharat Nagar new friends colony New Delhi 110025) not received my display amount for 2 years.
I also gave cash coupon to your distributer but he didn't give any cash or goods to me.
I, therefore, request you to solve my query as soon as possible....
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D
Don shiva
Mar 17, 2021
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Service

Address: Chinnamanur.. Theni District..

Res sir/mam...I'm from theni district, I'm a shop keeper.. This is to acquaint you that who comes to my shop for taking order he is worst... And the very worst part is delivery people's... They are not at all respecting nor responding properly... Really they are disgusting... I really love to sell itc products.. But these people's are ruining who has taken agency......
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T
Tiya Prasad
Mar 14, 2021
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Itc restaurant

Address: Bangalore

Hi,

Today I visited ITC pavilion restaurant and I have seated for 15 to 20 min but no one came on our place and ask for order. They are behave just like we will eat on free. If it's online reservations for seat then they will inform on restaurant entry. Very bad 👎behave and pathetic service not like 5 star restaurant...
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