ItzEazy.com — HP deletion submittion at RTO office

On26th Feb I approched itzeasy.com for HP Deletion at RTO office, Mr Pankaj (sales) told they can do it in 15 days. They will charge 2500 rs for the service. I told OK and I paid RS2500/- they picked the docs from home. After pick-up Sonia (operations ) told it takes 30 days to get back docs. Since I already paid whole amount, I though OK to wait for 2 more weeks. when I approched on April2nd, Sonia told new revised date as April20th and she is working on it. When I approched on 20th She told new revised date as April26th. When I check Vahan web page (https://parivahan.gov.in/parivahan/) I observed docs returned back by RTO office on March 22nd, when I informed and asked where the documents, there is no clear answer. Now Sonia told they can give it by April30th, but they not updated where my docs. There is no clear response from any of them from helpdesk (team commit they will update in 2Hrs but they never revert back). Now I am planning to file a police case for cheating and wasting customer time & troubling so much as there is no assurence from the company that the documents are safe