ItzEazy.com — Refund of Rs 2500 lying in wallet account to my bank account

I ordered for birth certificate and paid advance Rs 2500. But the work was not completed and the money is transferred to wallet account. Since I will not be using this wallet amount, I informed a number of times thru email as well as on phone, for transfer of this amount to my bank account. I have also furnished my bank account details. Inspite of this they are transferring the money to my bank account. Pl arrange to transfer money immediately