Ivl Finance Ltd — Cibil score impacted

I repaid my loan way before the due date but my loan account is still active after repeated complaints. Later they accepted that I have repaid the loan but then tried to load me up with bounce charges for late repayment which was never the case. I paid the money before due date. My cibil score is getting a beating every month because of them and I want them to repay for the harassment they have done?
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