Jammu & Kashmir Bank / J&k Bank — amount not received

Address: 110017

Sir,
My name anuradha having account no [protected]
In jammu&kashmir bank, ansal plaza, new delhi
On 27/9/17 i was in malviya nagar and from savitri nagar yes bank atm machine at 11:10 am i tried to withdraw rs.500.00 but machine shows "your transaction is in process" for some time and after that shows "time out".
I repeat same but shows on screen same.
After some time i took mini statment it is shown in statment that rs. 500.00 has been withdrawed from my account.
To day on 29-09-17 i checked my account and rs.500.00 could not been credited to my account so far.

Sir please do needful at the earliest.

Thanks
Yours

Anuradha
New delhi
[protected]//[protected]