Jammu & Kashmir Bank / J&k Bank — atm transaction

Address: Jammu, Jammu and Kashmir

Sir
With due respect i mohd aslam beig from bhaderwah at indra chowk jammu atm went for transaction on 23-11-17 about 12:15 pm but due to technical fault in atm it doesn't work quite some time and the person behind me tells me that u doesn't had enough money to draw because it in hindi version and after leaving the atm at 12:22 pm message sent on my mobile tell that 20000 debited from your account under cwdr /[protected] then i return to atm again there is nobdy there, the person who tell me that there is not enough money in your account was not presant there actually he was main defaulter and i approached shalmar jammu branchj&k bank but they tell me that all atm branches are centralise and we cant do any action drop your complaint any where in any branch of j&k bank. Pls provide us cctv footage and other thing is that the defaulter person also inserted his card to atm.
Kindly do favorable action at your end plz sir