Jammu & Kashmir Bank / J&k Bank — deduction of money from my account on the name of policy without account holder consent.

Address: 185132

Respected sir,
As the subject cited above, an offficial in account section of j&k bank rajouri deducted an amount of rs 11500 approx. From my account xxxxxxxx891 in the name of insurance policy in the month of october 2016 without my consent. Concerned official was also informed many times for the same but he behaved rudely and refused to refund the amount back to my account. Moreover the branch manager was also requested but till now the same amount has not been credited back.
It is therefore requested kindly concerned may be directed to review and investigate the matter. Thanks