Jammu & Kashmir Bank / J&k Bank — jk bank mpay app is not working

Address: 193221

Esteemed sir,
I just purchased a new smart phone. I inserted my sim card which is registered with the bank under account number _. I was having good experience with mpay, but unfortunately since i installed mpay in my new phone, it is not working. The response message i receive all the time is 'your transaction timed out'. Now i request your good self that kindly provide me the necessary procedure so that i may resume my best ever experience with the app and bank conveniently.
Thanking you in anticipation.

Sincerely yours

Bilal hasan
Handwara
Customer
Date: 09/02/2019
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Jammu & Kashmir Bank / J&K Bank customer support has been notified about the posted complaint.
 
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my mpay saying it is already register with your bank what would i do

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    Jammu & Kashmir Bank / J&K Bank Phone
    +91 19 4248 1953 [ATM Helpdesk]
    +91 19 4248 1999 [Customer Care]
    +91 19 4248 1936 [ATM Helpdesk]
    Jammu & Kashmir Bank / J&K Bank Address
    Maulana Azad Road, Srinagar, Uttarakhand, India - 190001
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