Jaquar Plumbing System — Toilet wall mount flush

Please listen to audio tap and picture attached how your dealer talks with customer for repair

plumber name : darshan mistry
story is
we book complain for wall flush not working man came, tried to open, did not do it so stared hammering, without any survey told will take 3000/- for repair.

So what is 10 year warranty? if your man cannot open the flush.

Please do needful