I am Trina Bhattacharya, ordered a Livpuresmart Zinger smart copper water purifier on 1st April 2022. We had a telephonic conversation with a service provider of the company during the process of order placement where we were promised to receive clean drinkable water as we already mentioned them about the high iron content in our society. Also, they were not ready to take cash on delivery and we were forced to pay first as they told us that the payment shall be done beforehand and then they will place the order and start the process of delivery. Hence, we had no choice and have to pay before the delivery. As they came for the installation, the TDS meter showed 286 counts on the device and also the water had the same smell. I have read the revies that once they pick up the machine, they do not refund the amount hence, I asked them to cancel the subscription and refund the money first and then do the pick up or I am ready to do it hand in hand refund and pick-up which they did not agreed and forcibly said that they will first do the pickup and then think about the refund and they are just initiating the pickup without any information about the refund. I have tried calling to their customer service number several times, but no one is talking to me. They have also taken my Aadhar Card and PAN Card details. Please look forward to this matter and take an action.
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