Jaypee Infratech Limited — Long hours waiting at Toll

We have to face long hours heavy traffic jama at Taj expressway.
We wasted 3 hours at 3 different tolls on the same road.
My complaint is why we have 3 tolls at same road and when toll people cannot move traffic smoothly then they have NO right to charge us Toll tax, they are just earning.money and has no Value for people TIME and MONEY.
What is the role of fastag?
There is always chaos at toll station and no proper channel or lines to control the chaos.

Please ask Toll company to respect for our time and money.
And please make it more organised because our Minister says that do not pay any Toll tax if it delayed by more than 3 minutes.