Jharkhand State Electricity Regulatory Commission [Jserc] — blame of theft of energy without investigation and no appeal option availability

Address: Dhanbad, Jharkhand, 828113

Dear sir,

Electricity consumer no. Ktgd3696
Consumer name : munshi sao.

On 16th november 2017, some electricity officials with police came for inquiring the meter.
They have noticed the meter seal was broken and charged penalty for rs 10, 000.
We have appealed on the same saying we are not aware of the fact and no energy has been theft, you can further investigate our home.
Also we said to check the previous electricity consumption records, there is nothing abnormal consumption which conclude the fact of theft.

Without opportunity of being heard and further investigation, they have penalized us.

I want to highlight some of the severe issues which along with me, many people in our locality are facing.

1. How on the basis of mere seal broken officials could blame us for the theft of energy?
2. Every month one official come to see the meter reading and take a picture for the same, why the same has not been intimated before to us.
3. Fake "complaint" option on the website :there is "complaint" tab on the jharkhand electricity website but the same is not working i. E. When i click on the complaint tab, it does not open.
4.in toll free number [protected]/[protected] no body pick call, struggling continuously since three days.

I haven't able to paid my electricity bill since last 12 months due to financial crunches.

Also now a days in our locality the charging of penalty for theft without investigation becoming normal practice, many o[censored]s from the same locality requested the officers but they are neither investigated nor listening to us.

Also electricity bill have not been since last 12 months due to financial crunch.

They have cut our electricity, seeking help from your side regarding:
- we want compromise in the electricity bill (If any possible),
- investigate the issue from scratch,
-waive off of penalty,
-dismissed the case filed against us for the theft of energy.

Regards,
Sumit