Jipmer — refund not made

I was informed through email that the extra amount would be refunded within 15 working days, but the refund was not made then again, i was informed that the amount would be refunded within 5 working days, still the amount was not refunded, the fee amount was deducted twice and ₹3026 was deducted from my account, kindly inform me that when would the refund be made.
They are sending a general email that your problem would be resolved but
They are not looking into the problem, no refund has been made yet.
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Hi sir I have filled a form but my transition is unsuccessful but my refund of money is not sent bye you even after my 15 working days are completed
My name is Yash purushottam Gabhane
Course : MBBS
Transition ID : 61031138
On dated : 3-4-2018
Time 7:07 PM
Please try to help me as early as possible...

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