Jntuk — Can't reset my Password

I forgot my password for the JNTUK online portal. Now I'm trying to reset the password after entering the email address a pop is coming stating invalid email. I even tried creating another account with different email ID, it's showing my hall ticket number was linked to my email id with which I'm unable to reset my password.

Hallticket number:156N1A0151
email:[protected]@gmail.com
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