Jntuk — od fee paid 1 year back status showing as printed but not yet received

Address: Mig 490 kphb colony, Hyderabad, Telangana, 500072

Website: www.jntukexams.net/status

I have paid OD amount and sent all required docs online but still I haven't received of to my address . If I check the status in site it's showing as printed . Tried contacting the numbers provided in site but always no response . Sent multiple mails as well to the email provided but haven't received any response back . It's been 1 year Please resolve my issue and send my od.