[Resolved] Justeat.in — Cheats, with delayed or no delivery, worthless service

kunalashar

May 1, 2014

Address: Bangalore, Karnataka

JustEat has proven to be a paragon of worthlessness. From bad website design, to a useless customer relationship phone/IVR to non delivery, to delayed delivery to plain old cheating. I placed on order, and nothing was delivered for more than 90 minutes. When I called JustEat at 60000600, the IVR asked me to email them (!!). When I called the restaurant, I was told that they cannot deliver it, and apparently JustEat was supposed to have informed me. Obviously JustEat were planning to keep my money and not deliver anything. I had already paid for the order online, and had been waiting for hours!! And then, only when I called, was I told it will not be delivered! The people at JustEat are SO GOD AWFULLY USELESS, that to use them itself would be a crime. Avoid them at all costs!

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Aug 13, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Comments

Justeat.in Customer Care

from Surat, Gujarat

May 7, 2014

Verified Support

Dear Kunal Ashar,

We sincerely apologize for any inconvenience this issue may have caused you. To understand what went wrong, we did a little research from our end. According to our research, we had processed your order from the restaurant Utopia. But, unfortunately the order was delayed by the restaurant as the delivery boy’s vehicle broke down mid way. The restaurant had to arrange another person to deliver food.

At the same time, we tried reaching you to let you know the status. But were not able to contact you on phone, so we sent a mail stating your order status. We understand that you would want to have a smooth ordering experience, and we would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. We welcome any additional feedback you may have.

Please do not hesitate to contact us if we can be of any further assistance. Thank you for choosing JustEat.in!

Regards,
Just Eat Team