Jyothi Gas — Deposit not returned

I had taken jyothi gas connection on 2017 beginning. We decided to disconnect the gas connection after 3-4 years. I went to jyothi gas near kadugodi to return the cylinder and get back the deposit
While the deposit amount is 1750 (Excluding regulators and other charges which were paid separately), they agreed to pay back just 400-600 rs quoting that we are returning after 3 years hence the deduction. I haven't heard of anything as such while taking the connection nor they showed us any policies as such
I had to return the cylinder as i couldn't have taken it back (Difficult to carry)

I would really want to know if there is any such rules, as with govt gas connection, they return the entire deposit back. But here they totally refuse to pay the deposit!!

It would be good if this can be resolved asap as many other customer would be facing the same issue
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