Kaff Appliances India — defects in built in hob kh60br31, no response from customer care

Address: Chennai, Tamil Nadu, 600082

Dear sir,

I had purchased one number of kh60br31 - built in hob from kaff appliances (India) private limited, aynavaram branch, chennai, vide invoice no, chn/17-18/02098, on 13th february 2018.

I regret to inform you that within a day o[censored]sing the product out of the three burners, two burners started producing yellow flame and black smoke fumes produced by the burner on the vessels. The coating on one of the hob is also getting worn out. I had represented the same to their chennai branch many times. Each time they have sent their technician, but of no use. They are not able to rectify the defect.

I did not expect this poor performance from m/s. Kaff appliance, the product has failed to deliver the purpose for what it was purchased.

I have been totally disappointed with the service provided by kaff appliance and would like to inform any customers to have a double thought before purchasing any product from m/s. Kaff

I request the concerned authority to have the product replaced or refund my money as i have been delivered a defective product.

Abdul bari
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Kaff Appliances India customer support has been notified about the posted complaint.
Apr 01, 2018
Updated by bari1998
The problem has not been rectified till date. The photographs are attached for your information
Apr 06, 2018
Updated by bari1998
Dear Sir,

No action has been taken till date. Complaint No. 1915157
 
2 Comments

Comments

Dear Abdul,

Thank you for writing to us. Kindly share your contact details or the complaint number so that our team can get in touch with you. You can also share your details via Facebook Messenger. We have escalated this to our head office and will be following up with you shortly as soon as we receive your contact details.

Link for Facebook Messenger: m.me/kaffindia

Regards,
Team KAFF
bari1998's [Complaint's author] reply, Apr 1, 2018
Dear Sir,

This is to inform you that your Service representative came to repair the burner on 29.03.2018. Still there is no improvement, the burners are producing yellow flames and smoke fumes are formed on the vessels.

No use.
Contact Number [protected]

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