Kaff Appliances India — Unresponsive customer service & faulty products

Address: 560043

Website: www.kaff.in/Index.aspx

In march of this year i bought a kaff cooking range, after a much ado and running around the bend following up with their team i finally managed to get the installation and demo done.

Now, a little over six months later, the self ignition on a few of the burners is giving trouble. When i called the service centre i was told that i need to pay service charges if someone is to come and look into the problem. After a brief discussion with the executive, mentioning that the cooking range is under warranty i gave up, because i needed someone to look into the issue and asked them to send an executive over to inspect the cooking range. This call with the service centre was over two weeks ago. I'm still waiting on the executive to come and inspect the problem.

First off, the cooking range is still under warranty, so why should i be expected to be paying a service charge.

Second, is customer service so inconsequential, that even after booking a service request no one shows up?

I've had a horrific experience with the brand right from the start.

When the cooking range was first purchased it took more than two weeks to get them to come and do the installation. It took a month for someone to come and do the demo.

When their executive came to do the demo they noticed a few parts were missing, it then took another month of constant follow ups to get them to deliver the missing parts.in all i spent a good two and a half months just following up with the brand to get them to install, demo and deliver part of the cooking range. No only was it tedious but it also ate into much of my working hours.