Kalyan Silks — Very poor customer service

Address:

Ernakulam, Kerala

Kalyan Slk has introduced a card scheme, for every 100Rs purchase, one point gets added and when you get 1000 points (With purchases worth Rs.1 lakh) you are eligible for gift vouchers worth Rs. 3, 000. Card's validity is about 2 years. We got the desired 1000 points and all of a sudden they say that 2 bills don't have security number so cant be included for points. Well, security number was introduced just 2 months before.And my cards's validity gets over this may. Well, they gave a lame excuse saying their computer is not working and once it starts working they will add our points and get back to us. Its been 3 weeks now. Didn't expect such a attitude from them. We are frequent buyers of theirs . But sadly, if this is not sorted out soon, I wont ever buy or recommend any of my friends or relatives to purchase from Kalyan Silks.