Kalyan Silks — Worst experience from customer service managers

Hi,

I am a regular customer of Kalyan silks and last 25th I had purchased for Rs 7000 from Kalyan silks palace road. I was eligible for club Kalyan card and the points... But I had no time that day, so I enquired the delivery agent, whether by any chance can I get this card and add these points when I come for exchange later. The agent replied yes sir, you can just show the bill in the counter to add points...I visited today for exchange and once the purchase is through, I came to know that older amount 7000 points cannot be added now. I spoke to the customer service agent, and from his reply I am convinced that technically that points cannot be added to the card which is created today. But I requested him, due to the mis communication happened from your staff, if you feel that the customer is right, is it possible for him to provide a small compliment on behalf of Kalyan group for the miscommunication and losage of the points. But he straight away said, No...it is not possible. Its against our rules...then I met the senior manager who was in duty...after discussing with him for about 15- 20 min, he said I cannot do anything much in this case rather than a big SORRY...I just want to ask who ever is reading this mail one thing...is this the way Mr Kalyana Raman has taught his staffs to behave to a regular customer...I had better experiences from his son when he was there in the shop one day...for a small compliment, you ll throw away the customer just like that...incredible, I have been to many textiles, jewellery's..etc...they have treated me very well...even in your Kalyan jewellers...Anyone can do mistakes and say sorry to anyone...hmm...anyways...I have decided from this experience that I will never step into any Kalyan group companies anymore...all my family are from thrissur and till date they used to purchase from Kalyan for textiles or jewellery...Also I have many friends and other relatives in various districsband states. . I'll try maximum sharing this experience through different media and inform them not to step into these shops as the people there are standing there only for management. Not for customers...when I stepped into customer service 1st thing I learned is that "Customer is always right" ...but here all these people are only working for management rules and their fulfillment...Not to help customers or retain customer's or to make customers happy. ... Thanks a lot for the wonderful experience Kalyan has provided...

Regards,
Rejoy
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